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    01278 661199

    Ordering Information

    On-line Schools Delivery

    We are now offering an on-line school uniform ordering service.

    If you would like your parcel left in a specific place on your property or with a neighbor, please leave clear instructions on your order form.
    Please note the following charges apply for this service:
    Bag £4.99 inc VAT

    Our standard delivery for small parcels is with Parcel force.
    At peak periods throughout the summer Jual courier services may be used.

    Customers are welcome to collect their orders from our premises
    Opening times as follows:
    Monday to Thursday:  9am – 4.45pm
    Friday:  9am – 3.45pm

    Delivery

    Goods delivered by courier will require a signature on receipt.

    If delivery has to be attempted more than once, a second delivery charge may be made. Furthermore, a second delivery charge may be incurred if the recipient requires the delivery to be redirected. If parcelforce are unable to deliver your parcel you will be left a calling card to collect your order from a post office.

    There are occasions, where the demand on certain products outstrips supply and in these cases, delivery may be slightly delayed. If this problem arises, Jual will contact you to update you on the progress of your order.

    For bespoke embroidered and printed items, please allow up to 14 working days.

    The period stated within which you will receive your order is approximate and goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.

    Any product ordered will pass to you once Jual has received payment in full for that product.

    If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; www.jual.co.uk advises each customer to contact their local customs office for further information.

    Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

    Product Guarantee

    In the unlikely event that you experience any problems with any product supplied by Jual, you should contact us within 7 working days. You can return any item of clothing for exchange or refund provided it is unused and returned in its original condition and packaging within 7 working days and you have proof of purchase. This returns policy does not apply to altered, personalised or custom-made garments. We are also unable to refund carriage charges.

    Returns

    You have a right to cancel your order for items purchased through our website, however any garments in the ‘clubs and teams’ are non refundable as these are made to order, if you are unsure of a size please let us know and we can arrange samples where necessary.

    If you are unhappy with other products from our website we accept only unopened returns for replacement or refund within 7 days.

    Our returns address is :
    Jual Branded Clothing & Promotions Ltd
    Units 1 & 2
    King Alfred Business Centre
    Petherton Road
    North Newton
    Bridgwater
    Somerset
    TA7 0BB

    Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available). Returned goods must be adequately sealed in original packaging. Failure to do so could result in only a partial refund being issued. Please ensure you ask for a certificate of posting as proof you have sent the package. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. We will not refund the postage paid by the customer on unwanted returned items only on faulty items.

    Customers own Garments

    We currently are able to provide a branding only service onto customers own garments on the following terms only:

    Garments that are given to JUAL for branding are done so at the customers own risk.

    Every care is always taken, however JUAL will not take responsibility for printing/embroidery onto customers own garments.

    We have a minimum order value of £10.00 +VAT for embroidery and £5.00 +VAT for printing.

    Lead times – Priority will always be given to customers who purchase our garments with branding. Lead times for customers own garments will be from 7-14 days from receipt of order. This can increase at busy times.