Privacy Policy
Jual may collect the following information from time to time:
- Your name and job title
- Contact information, including telephone numbers and email addresses
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or special offers
You are not required to provide personally identifiable information in order to browse our website. However, we may request certain information to better understand your needs and provide you with improved products and services.
We may use your information for the following purposes:
- To process and fulfil orders or enquiries
- Internal record keeping
- Improving our products and services
- Sending promotional emails about new products, special offers or other information that may interest you, where you have consented to receive such communications
- Conducting market research by email, telephone or post
- Customising our website, products and services to better suit your interests
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard the information we collect online.
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Returns Policy
You have a right to cancel your order for unbranded items purchased through our website, however any garments in the ‘clubs and teams’ are non refundable as these are made to order, if you are unsure of a size please let us know and we can arrange samples where necessary.
If you are unhappy with other products from our website we accept only unopened returns for replacement or refund within 7 days.
Our returns address is :
Jual Branded Clothing & Promotions Ltd
Units 1 & 2
King Alfred Business Centre
Petherton Road
North Newton
Bridgwater
Somerset
TA7 0BB
Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available). Returned goods must be adequately sealed in original packaging. Failure to do so could result in only a partial refund being issued. Please ensure you ask for a certificate of posting as proof you have sent the package. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. We will not refund the postage paid by the customer on unwanted returned items only on faulty items.
Cookies
A cookie is a small file placed on your computer’s hard drive with your permission. Cookies are commonly used to improve website functionality, remember preferences, support login systems and shopping baskets, and analyse website traffic.
We use traffic log cookies to identify which pages are being visited. This helps us analyse website traffic data and improve our website to better meet customer needs. This information is used for statistical analysis only and does not personally identify users.
Cookies help us provide a better browsing experience by allowing us to monitor which pages visitors find useful. A cookie does not give us access to your computer or any information other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if preferred. Please note that disabling cookies may affect the functionality of certain parts of the website.
Our website may contain links to external websites. Once you leave our website, we cannot be responsible for the protection and privacy of any information you provide to those sites. You should review the privacy policies of any external websites you visit.
You remain in full control of the information you choose to share with us.
Website Terms & Conditions
These terms and conditions govern your use of this website and any purchases made through it. By placing an order with www.jual.co.uk, you agree to these terms and conditions.
Your contract for purchases made through this website is with www.jual.co.uk.
You agree that email may be used as a method of communication regarding your order.
No contract for the sale of any product will exist between you and www.jual.co.uk until we have accepted your order by sending an email confirming receipt of payment and dispatch of the goods.
Please check all details on your order confirmation email carefully and retain a copy for your records.
We will never pass your personal, credit card or debit card details to third parties.
You confirm that:
- All information provided when placing an order is accurate and complete
- The payment method used belongs to you or you have authorisation to use it
- Sufficient funds are available to cover the cost of the order
You must notify us promptly of any changes to your details.
Liability
While we make every effort to ensure all information on our website is accurate, www.jual.co.uk does not accept liability for errors or omissions and reserves the right to amend product information, specifications and descriptions at any time without notice.
We will correct any errors or omissions as quickly as reasonably possible after becoming aware of them.
To the fullest extent permitted by law, www.jual.co.uk shall not be liable for:
- Indirect or consequential losses
- Loss of income or profit
- Loss of data
- Damage to property
- Claims made by third parties arising from the use of this website or products purchased through it
Our total liability for any claim relating to a product or service shall not exceed the purchase price paid for that product or service.
Processing Orders
Payments must be received and cleared before goods are dispatched.
All prices shown include VAT where applicable unless otherwise stated.
All purchases made through this website are deemed to have taken place in the United Kingdom and are governed by UK law.
We aim to dispatch all in-stock items within 24 hours of receiving your order. Delays may occur if products are temporarily unavailable from suppliers.
You can track the status of your order online through the “View My Orders” section of the website.
Delivery, Title & Risk
Delivery times are estimates only and cannot be guaranteed.
Goods will be delivered to the address provided when placing your order. Orders may occasionally be delivered in multiple shipments.
Ownership of goods passes to you once full payment has been received.
If your delivery address is outside the United Kingdom, you may be subject to import duties, taxes or customs charges once the goods arrive in your country. These charges are the responsibility of the customer.
Please note that international shipments may be subject to inspection by customs authorities.
Miscellaneous
It is an offence to use false details or fraudulent payment methods when placing an order. Any such activity may be reported to the relevant authorities.
www.jual.co.uk reserves the right to update these terms and conditions at any time. Any changes will take effect from the date they are published on the website.
These terms and conditions constitute the entire agreement between you and www.jual.co.uk regarding purchases made through this website.
We recommend that you print or save a copy of these terms and conditions for future reference.
Please ensure that you read all information provided on this website carefully before placing an order.